Resolving Problems
Major sources of problems (with user equipment)
- Hardware device failures (easiest to fix)
- Lack of user knowledge on proper operation (easier to fix)
- Solved by discussing the problem with user and taking the person through the process step by step
- Problems with software, software settings or software incompatibility (hardest to fix)
- Could be result of a bug or software not functioning properly
- May requires expertise with that specific software
- May require software upgrades