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*The Employee Quality Service Survey* *Current Events Articles*	*Backround Reading for Stress Service Project Survey Project* *Backround Reading for Employee Quality Service Survey Project* *Backround Reading for Customer Quality Service Project* *How Quality Drives Market Share?* *Why Service Stinks* *Quality* *The Businessman of the Century* *The Power of Design*

This page is maintained by Eugene F. Milbourn Jr. who can be reached at emilbourn@ubmail.ubalt.edu. This page was last modified in July 02, 2001. Although we will attempt to keep this information accurate, we can not guarantee the accuracy of the information provided.