Summary and Implications for Managers

• Conflict can be either constructive or destructive to the functioning of a group.

• An optimal level of conflict:

  • prevents stagnation
  • stimulates creativity
  • releases tension
  • and initiates the seeds for change

• Inadequate or excessive levels of conflict can hinder group effectiveness.

• Don’t assume there's one conflict-handling intention that is always best.

  • Use competition when quick, decisive action is vital
  • Use collaboration to find an integrative solution
  • Use avoidance when an issue is trivial
  • Use accommodation when you find you’re wrong
  • Use compromise when goals are important

• Negotiation is an ongoing activity in groups

• Intergroup conflicts can also affect an organization’s performance.

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