Dr. Gene Milbourn, Jr.
PERSONAL:
U.S. Citizen
Address:
Phone: home (410)
377-4463; cell (410-262-3812) fax
(410)-377-4903.
PRESENT
POSITION: PROFESSOR
OF MANAGEMENT, teaching courses such as Business Strategy, Organizational
Behavior, Human Resources.
EDUCATION: Ph.D.;
Major: Management; Minors: Marketing and Organizational Psychology,
M.B.A.,
B.B.A.
Management,
EXPERIENCE:
1975-Present PROFESSOR OF MANAGEMENT,
1991 ACTING
CHAIRMAN, Department of Management,
1987-1989 DIRECTOR, STRATEGIC
PLANNING, Robert. G.
1974-1975 VISITING ASSISTANT
PROFESSOR OF MANAGEMENT,
1971-1974 TEACHING ASSISTANT,
Management (Dr. Elvis Stephens, Chairman),
J.D. Dunn, Advisor. Taught Management Principles and Personnel. Six or nine
hours a semester.
1971-1974 DIRECTOR,
Productivity and
1969-1971 FINANCIAL ANALYST,
Dun and Bradstreet,
RESEARCH
AND PUBLICATIONS
BOOKS
Human
Behavior in the Work Environment: A Managerial Perspective, Goodyear
Publishing Company, Santa Monica, January 1980, Hardback, 500 pages; Lyman
Porter, Consulting Editor; Co-author, Jim Francis, Colorado State University.
Human
Behavior in the Work Environment, 1980 Teachers’ Manual, 290 pages, Chapter
lecture outlines, true-false questions, multiple-choice questions, key terms
defined, case study solutions and transparency masters provided.
REFEREED
JOURNAL ARTICLES
“Using
Rubrics Across Multiple Business School Student Tasks: A Special Focus on
Service,” The Journal of the American Academy of Business, Vol 17, March
2012.
“Service
Models and Structuring the Student Service Quality Project,” The Journal of the American Academy
of Business, Cambridge, Vol. 16, March 2011.
“Teaching
Customer Value Ananysis to
“Teaching the Job Stress Audit to
Business School Students: Causes, Measurement, Reduction” The Journal of the American Academy of
Business, Cambridge, Vol 8, Number 1, March, 2006.
“Providing Students with an
Overview of Financial Statements Using the Dupont Analysis Approach” with Tim
Haight, The Journal of the
“Teaching the Job Satisfaction
Audit Project to Business School Students,” with Tim Haight, The Journal of the American Academy of
Business, Cambridge, Vol. 5, Number 1, September, 2004.
“The Dollar Value of Improved
Customer-Oriented Retail Sales Personnel,” with E. Kemery, The Journal of
the
“Teaching the Quality Service Consulting
Project to Business School Students,” The Journal of the American Academy of
Business, Cambridge, Vol. 2, No. 2, March 2003.
“A Primer on Quality Service,” In
Annual Editions, Marketing, 25th edition, 2003, McGraw-Hill/Dushkin,
“A
Primer on Quality Service,” Business Forum, Vol. 23, Nos. 3, Fall, 2001,
With
Tim Haight.
“Measuring Your Company’s
Performance Against Competitors,” The Journal of Accounting, Taxation
and Finance, Fall, 1995
"Alcoholism, Stress and Drug
Abuse in Industry," American Journal of Small Business, Vol. 8, No. 4, 1984.
"Activation
Theory and Job Design," American Journal of Small Business, Vol. 8,
No. 3, 1984.
"The Relationship of Money
and Motivation in Business Organizations," Compensation Review,
(July, 1980), pages 33-38.
OTHER
PUBLICATIONS
LOANSTAR,
1993: Expert bank software chart creates
customized loan documents for commercial loans using a windows
environment. Extraordinary
features: edit anytime, corrects
mistakes, user can use their own legal documents.
NON-REFEREED
ARTICLES
“The Science of
Employee Punishment,”
“Employee
Punishment Done Right,”
"A
Management Solution to Punishment," Management Solutions, November, 1986.
"The
Dollar Costs of Poor Work Attitudes," Reprint, Council on Economic
Education, News Digest, Spring, 1986.
"Activation
Theory and Job Design," in The Art and Science of Successful Business
Management, 1986. Kent Publishing,
"The
Case Against Employee Punishment," Business Review, Vol.5, No. 9,
October, 1985.
"The
Dollar Cost of Poor Work Attitudes," Business Review, Vol. 3, No.
9, October, 1985.
"Job
Redesign: A Must for Motivation,"
"Attitudes
and Profits,"
"The
Behaviors of Effective Leaders,"
"The
Myth of
"Merit
Pay, the Principles of Use,"
"The
Managing Dilemma,"
"Managing
Malady,"
"The
American Decline in the Motivation to Manage," Business Review,
Vol. 5, No. 2, February, 1985.
"Pay
and Motivation,"
"Can
Merit Pay Work,"
"Merit
Pay," Business Review, Vol. 4, No. 2, March, 1984.
"The
Incompatibility Between Theory Z and American Management,"
Business Review, Vol. 4, No. 2, March, 1984.
"Delegating for Small
Business Success," American Journal of Small Business, Fall,
(October-December,1982), pages 33-42.
"OD
Techniques and the Bottom Line," Personnel, 1981,(May-June), pages
34-50.
"All
About Job Satisfaction," Supervisory Management, Vol. 26, No. 8,
(August, 1981), pages 35-45.
"Job
Stress, Alcoholism, Drug Abuse: Thoughts and Corrective Programs," Supervisory
Management, (March, 1981), pages 35-44.
"What Blacks Want from Their
Jobs - and What They Get," Advanced Management Journal, Vol. 45,
No. 4, (Autumn, 1980), pages 49-60.
"A
Primer on Implementing Job Design," Supervisory Management, Vol.
26, No. 1 (January, 1981), pages 22-38.
"Finding
the Causes of Job Stress and Learning to Control Them," Health Services
Manager, Vol. 13, No. 8 (August, 1980), pages 6-12.
"Worker Behavior
and Reinforcement," American Journal of Small
Business, Vol. IV, No. 3 (January, 1980),
pages 45-58.
"The Dollar Cost of Poor Human
Relations," Personnel, (May-June, 1981).
"Management-By-Objectives,"
Mid-Atlantic Business Journal, (July, 1981).
"First-Line Management:
Approaching Supervision Effectively," American Journal of Small
Business, Book Review, Vol. 1, No. 3,(January, 1977).
PROFESSIONAL
MEMBERSHIPS
American
Psychological Association (APA)
Division
14, Society for Organizational and Industrial Psychology (APA)
COMMUNITY
OR CONTRIBUTORY ACTIVITIES
REVIEWER: Textbooks for various publishers.
GOVERNOR’S
SELF ESTEEM TASK FORCE: State of
HONORS
DEAN JAMES DISTINGUISHED TEACHING
CHAIR, 2005
DEAN JAMES DISTINGUISHED TEACHING
CHAIR, 1998
UNIVERSITY
COMMITTEES
(Current or Recent)
MEMBER,
AACSB Task Force
Chairman,
Teaching Committee
MEMBER,
Academic Policy Committee
Member,
Personnel Committee
Member,
University Council