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Dr.
Gene Milbourn, Jr.
Management
Department Robert
G. Merrick School of Business University
of Baltimore Charles
at Mount Royal Avenue Baltimore,
Maryland 21201 |
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PERSONAL:
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Born
10/22/46/, U.S. Citizen Address:
15 Murray Hill Circle, Baltimore, MD 21212 Phone: (410) 377-4463; Office (410) 837-4966; fax (410)-837-5675 |
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PRESENT POSITION: |
PROFESSOR
OF MANAGEMENT, teaching courses such as Business Strategy, Organizational Behavior, Personnel.
FORMER Dean James
Distinguished Professor. |
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EDUCATION:
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Ph.D.; Major: Management; Minors: Marketing and
Organizational Psychology, College of Business, North Texas
University, Denton, Texas, August 1974. M.B.A.,
Lamar University, Beaumont, Texas, August 1971. B.B.A. Management, University of Houston, Texas, August 1969 |
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| EXPERIENCE: |
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| 1975-Present | PROFESSOR OF MANAGEMENT, University of Baltimore. Tenured. | |
| 1991 | ACTING CHAIRMAN, Department of Management, University of Baltimore. | |
| 1987-1989 | DIRECTOR, STRATEGIC PLANNING, Robert. G. Merrick School of Business. | |
| 1974-1975 | VISITING
ASSISTANT PROFESSOR OF MANAGEMENT, Colorado State University (Ted Roselius,
Department Chairman). |
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| 1971-1974 |
TEACHING ASSISTANT, North Texas University, Department of Management (Dr. Elvis Stephens, Chairman), J.D. Dunn, Advisor. Taught Management Principles and Personnel. Six or nine hours a semester. |
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| 1971-1974 | DIRECTOR, Productivity and Job Satisfaction Research Center, North Texas University, Department of Management. Directed efforts of staff in promotion, planning, and organizing investigations of the quality-of-life in Dallas organizations | |
| 1969-1971 | FINANCIAL
ANALYST, Dun and Bradstreet, Houston, Texas. |
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| RESEARCH AND PUBLICATIONS | ||
| BOOKS |
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| Human
Behavior in the Work Environment:
A Managerial Perspective, Goodyear Publishing Company, Santa
Monica, January 1980, Hardback, 500 pages; Lyman Porter, Consulting
Editor; Co-author, Jim Francis, Colorado State University. |
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| REFEREED JOURNAL ARTICLES | ||
| "Teaching Customer Value Analysis to Business School Students," The Journal of the American Academy of Business, Cambridge, Vol. 11, Num. 2, September,2007. | ||
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“Teaching the Job Stress Audit to Business School Students: Causes, Measurement, Reduction,” The Journal of the American Academy of Business, Cambridge, Vol. 8, Number 1, March, 2006. |
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“Providing Students with an Overview of Financial Statements Using the Dupont Analysis Approach,” with Tim Haight, The Journal of the American Academy of Business, Cambridge, Vol. 6, Number 1, March, 2005. |
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“Teaching the Job Satisfaction Audit Project to Business School Students,” with Tim Haight, The Journal of the American Academy of Business, Cambridge, Vol. 5, Number 1, September, 2004. |
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| “The Dollar Value of Improved Customer-Oriented Retail Sales Personnel,” with E. Kemery, The Journal of the American Academy of Business, Cambridge, Vol. 4, Number 1, March, 2004 | ||
| “Teaching the Quality Service Consulting Project to Business School Students,” The Journal of the American Academy of Business, Cambridge, Vol. 2, No. 2, March 2003. | ||
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“A Primer on Quality Service,” Business Forum, Vol. 23, Nos. 3, Fall, 2001, With Tim Haight |
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| “Measuring Your Company’s Performance Against Competitors,” The Journal of Accounting, Taxation and Finance, Fall, 1995 | ||
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"Alcoholism,
Stress and Drug Abuse in Industry," American Journal of Small
Business, Vol. 8, No. 4, 1984. |
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| "Activation
Theory and Job Design," American Journal of Small Business,
Vol. 8, No. 3, 1984. |
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| "The
Relationship of Money and Motivation in Business Organizations," Compensation
Review, (July, 1980), pages 33-38. |
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| OTHER
PUBLICATIONS |
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| LOANSTAR, 1993: Expert bank software chart creates customized loan documents for commercial loans using a windows environment. Extraordinary features: edit anytime, corrects mistakes, user can use their own legal documents. | ||
| “A
Primer on Quality Service,” In Annual Editions, Marketing, 25th
edition, 2003, McGraw-Hill/Dushkin, Guilford, CT. John Richardson, Editor,
Pepperdine University, pp. 43-47. This is a collection of the better
applied articles in marketing as selected by a 18 member advisory Board. |
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| NON-REFEREED ARTICLES | ||
| “The
Science of Employee Punishment,” Baltimore Business Journal,
(February 15, 1997.) |
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| “Employee Punishment Done Right,” Boston Business Journal. (March 15, 1997. Reprint | ||
| "A
Management Solution to Punishment," Management Solutions,
November, 1986. |
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| "The Dollar Costs of Poor Work Attitudes," Reprint, Council on Economic Education, News Digest, Spring, 1986. | ||
| "Activation
Theory and Job Design," in The Art and Science of Successful
Business Management, 1986. Kent Publishing, Emerson, NJ 07630. |
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| "The
Case Against Employee Punishment," Business Review, Vol.5,
No.9, October, 1985. |
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| "The
Dollar Cost of Poor Work Attitudes," Business Review, Vol. 3,
No. 9, October, 1985. |
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| "Job Redesign: A Must for Motivation," Maryland Business Journal, Vol. 9, No. 16, September, 1985. | ||
| "Attitudes and Profits," Maryland Business Journal, Vol. 9, No. 15, August, 1985. | ||
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"The Behaviors of Effective Leaders," Maryland Business Review, Vol.9, No. 14, July, 1985. |
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| "The
Myth of Japan's Managerial Superiority," Maryland Business,
Vol. 9,No.13,June,1985. |
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| "Merit
Pay, the Principles of Use," Maryland Business Journal, Vol.
9, No. 13, June, 1985. |
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| "The Managing Dilemma," Indianapolis Business Journal, May, 1985. | ||
| "Managing
Malady," Maryland Business Journal, Vol. 9, No. 11, April,
1985. |
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"The
American Decline in the Motivation to Manage," Business Review,
Vol. 5, No. 2, February, 1985. |
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| "Pay
and Motivation," Indianapolis Business Journal, June, 1984. |
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| "Can Merit Pay Work," Baltimore Business Journal, June, 1984 | ||
| "Merit Pay," Business Review, Vol. 4, No. 2, March, 1984. | ||
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"The Incompatibility Between Theory Z and American Management," Business Review, Vol. 4, No. 2, March, 1984. |
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| "Delegating
for Small Business Success," American Journal of Small Business,
Fall, October-December, 1982), pages 33-42. |
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| "OD Techniques and the Bottom Line," Personnel, 1981,(May-June), pages 34-50. | ||
| "All
About Job Satisfaction," Supervisory Management, Vol. 26, No.
8, (August, 1981), pages 35-45. |
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| "Job
Stress, Alcoholism, Drug Abuse: Thoughts and Corrective Programs," Supervisory
Management, (March, 1981), pages 35-44. |
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| "What Blacks Want from Their Jobs - and What They Get," Advanced Management Journal, Vol. 45, No. 4, (Autumn, 1980), pages 49-60. | ||
| "A
Primer on Implementing Job Design," Supervisory Management,
Vol.26, No. 1 (January, 1981), pages 22-38. |
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| "Finding
the Causes of Job Stress and Learning to Control Them," Health
Services Manager, Vol. 13, No. 8 (August, 1980), pages 6-12. |
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"Worker
Behavior and Reinforcement," American Journal of Small Business,
Vol. IV, No. 3 (January, 1980), pages 45-58. |
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"The Dollar Cost of Poor Human Relations," Personnel,
(May-June, 1981). |
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"Management-By-Objectives,"
Mid-Atlantic Business Journal, (July, 1981). |
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| "First-Line
Management: Approaching Supervision Effectively," American Journal
of Small Business, Book Review, Vol. 1, No. 3,(January, 1977). |
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| PROFESSIONAL
MEMBERSHIPS |
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Academy of Management
American
Psychological Association (APA) Division
14, Society for Organizational and Industrial Psychology (APA) |
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| COMMUNITY OR CONTRIBUTORY ACTIVITIES | ||
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REVIEWER:
Textbooks for various publishers. CONSULTANT: Both private and not-for-profit organizations consulted using several organizational development techniques. Active in training and development workshops GOVERNOR’S SELF ESTEEM TASK FORCE: State of Maryland, 1991. ASSISTANT
ACCOMMODATIONS DIRECTOR: Eastern Academy of Management, 1991. |
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| HONORS |
FORMER DEAN JAMES DISTINGUISHED TEACHING CHAIR | |
| UNIVERSITY
COMMITTEES
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MEMBER, Middle States Accreditation Task Force MEMBER. Customer Service Committee MEMBER, AACSB Task Force CHAIRMAN, Sabbatical Committee MEMBER, Academic Policy Committee |
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