lUnderstanding the flow of work is essential, because the problems today’s organization encounters are usually between
functions,
not within them.
not within them.
èBy focusing on customers rather than
bosses, a process view
makes us pay attention to the supplier-customer chain along which products and services are produced and delivered.
èCross-functional problems are
commonly found when any
department depicted by the traditional organization chart interacts with other
units.
èOf course, cross-functional
“handoffs” are not the only source of problems. Handoffs between people within departments or units also can create
delay and duplication of
effort.
Process View of Organizations
Focuses Attention on the RIGHT Things
Focuses Attention on the RIGHT Things