lPlenty of definitions, all of them essentially
right
èA logically related set of tasks
performed to achieve a defined business outcome.
èA structured, measured set of
activities designed to produce a specified output for a particular customer or market.
èA specified ordering of work
activities across time and place, with a beginning and an end, and clearly identified inputs and outputs.
èProcesses normally occur across or
between organizational
subunits. Sometimes they even cross inter-organizational boundaries.
èProcesses have customers (either
internal or external) –
that is, they have defined business outputs and there are recipients of those outputs.
Process View of Organizations
What Is a Process?
What Is a Process?