lCustomers
èThe individuals to whom the
products, services, or outputs are delivered. (Customers are best identified as people, not organizations.
Organizations cannot be interviewed and questioned as to their requirements or expectations. If it is not possible
to identify a customer for an output, you may be producing scrap.)
lOutputs
èThe goods or services produced by a
process that are provided
to the customer. When customers use these outputs, they create outcomes for
the customer.
lTransform
èThe tasks, activities, and
procedures inside of the process add value to the inputs by transforming them into value-added outputs for
customers.
Organizations as a Production Process
Definitions of Key Terms
Definitions of Key Terms