lDepartmental
èProcesses may be identified by
organizational department.
For example, Finance, Human Resources, and Legal are departmental processes.
lWork Activities
èProcesses may be identified by
various types of organizational
work tasks. For example, purchasing, production, and support are work activity processes.
lCORE PROCESSES
èThe activity work chains that create
outputs for the customer
– critically affect customer satisfaction.
lSubprocesses
èWork activities that represent one
component of the whole
work activity chain process.
Organizations as a Production Process
Types of Processes
Types of Processes