lProduction
èThe processes that transform inputs
acquired from suppliers
into finished outputs (goods or services) for customers.
lPurchasing
èIncludes the acquisition of services
as well as activities.
lDistribution
èProcesses involved in
transporting/delivering outputs (goods or services) to customers.
lService
èIncludes “after sales” activities
performed to maintain, repair, refurbish, and support customers using outputs previously provided by the
organization.
Organizations as a Production Process
Categories of Common Processes
Categories of Common Processes