lBasic Concepts from Organization Theory
èTwo perspectives of organizations
lTraditional view
lProcess view
èOrganizations as a Production
Process
lInput Þ Process Þ Output Þ Outcome
lTypes of processes
èMeasurement and the Production
Process
lImportance
lTypes of measures
lProcess Improvement
èTotal Quality Management (TQM)
èContinuous Quality Improvement
(CQI)
èRelationship between TQM &
CQI
èCQI Improvement Model
Organizational Theory and Reengineering
A “Quik” Outline