l Developing an understanding of
your
organization’s processes is a fundamental but underappreciated management responsibility. Yet without this approach, permanent improvement cannot be achieved.
organization’s processes is a fundamental but underappreciated management responsibility. Yet without this approach, permanent improvement cannot be achieved.
l A senior officer at a Deming Prize
winning Japanese firm was overheard to say —
“Of course, process management is the only way to secure permanent improvement. But you will have a hard time convincing [managers] in the U.S. because they probably perceive this type of work as too detailed, boring, and not the basis on which people get promoted.”
“Of course, process management is the only way to secure permanent improvement. But you will have a hard time convincing [managers] in the U.S. because they probably perceive this type of work as too detailed, boring, and not the basis on which people get promoted.”
Organizations as a Production Process
Not A Way, The Only Way