lQuestions to keep in mind.
čWhen should the process owner’s
concern with the process
begin and end?
čWhen should the process customers’
involvement begin and
end?
čWhere do subprocesses begin and
end?
čIs the process fully embedded in
another process?
čAre performance benefits likely to
result from combining the
process with other processes or subprocesses?
Organizations as a Production Process
Identifying Process Boundaries
Identifying Process Boundaries