lHealth indicators —
èRatio of value-added time to cycle
time.
èDoes current process cross many
functions (or organizations)?
èDoes current process involve many
narrowly defined jobs?
èDoes current process have clearly
defined owner and customers?
(Does anyone get upset when the process product is late or over budget? Do we know who is responsible? Who ya gonna’ call?)
Organizations as a Production Process
Process Health
Process Health