Evaluating Process Improvements
A Criteria Checklist
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üAcceptance by customers
üLegal/statutory authority
üFit with mission, vision, and values
üRelevance to goals (causal connection?)
üPublic acceptance; Impact on users/clients
üPolitical considerations
üLong term impact
üTechnical feasibility
üIntegration with other processes
üCost and financing
üCost-effectiveness
üFacility, staff, and training requirements
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