PUAD 626: Information Resources Management

Organizational Theory and Reengineering
A “Quik” Outline

Two Perspectives on Organizations
Traditional View versus Process View

Traditional View of Organizations
Vertical Workflow

Traditional View of Organizations
Times Have Changed

Traditional View of Organizations
Focuses Attention on the WRONG Things

Two Perspectives on Organizations
Traditional View versus Process View

Slide 8

Process View of Organizations
What Is a Process?

Process View of Organizations
Focuses Attention on the RIGHT Things

Two Perspectives on Organizations
A Final Comparison

Slide 12

Organizations as a Production Process
Transforming Inputs Into Outputs

Organizations as a Production Process
Transforming Inputs Into Outputs

Organizations as a Production Process
Definitions of Key Terms

Organizations as a Production Process
Definitions of Key Terms, continued

Organizations as a Production Process
Categories of Common Processes

Organizations as a Production Process
Categories of Common Processes, continued

Organizations as a Production Process
Types of Processes

Organizations as a Production Process
Core Processes

Organizations as a Production Process
Not A Way, The Only Way

Slide 22

Organizations as a Production Process
Enumerating Processes

Organizations as a Production Process
Identifying Process Boundaries

Organizations as a Production Process
Identifying Process Boundaries

Slide 26

Organizations as a Production Process
Where to Start

Organizations as a Production Process
Process Health

Measurement and the Production Process
The Importance of Measurement

Slide 30

Continuous Quality Improvement
The Model

Evaluating Process Improvements
A Criteria Checklist

Implementing Process Improvements
Criteria for Action Plans

Slide 34