 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| l |
Departmental
|
|
|
|
è |
Processes
may be identified by organizational
|
|
|
department.
For example, Finance, Human Resources,
|
|
and
Legal are departmental processes.
|
|
|
| l |
Work
Activities
|
|
|
|
è |
Processes
may be identified by various types of
|
|
|
organizational
work tasks. For example, purchasing,
|
|
|
production,
and support are work activity processes.
|
|
|
| l |
CORE PROCESSES
|
|
|
|
è |
The
activity work chains that create outputs for the
|
|
|
customer
– critically affect customer satisfaction.
|
|
|
| l |
Subprocesses
|
|
|
|
è |
Work
activities that represent one component of the
|
|
|
whole
work activity chain process.
|
|
