vPhase I: Pushing Information
ØIt’s the web site (fax-back, but better).
ØFinding information.
ØDownloading forms.
ØExample: IRS.
Ø+: there for customer 24 / 7
Ø–: folks get annoyed when it goes “down”
Ø+: may reduce telephone calls
Ø–: but if people find out about you through web search
   it might increase them
Ø+: usually reduces copying & postage costs if folks can
     find what they want
vImplementation: FY 2001
ØWeb-site policy, format, etc. – steering committee
ØWeb-site maintenance – IT Division.
ØWeb-site content – Applicable DHCD Division.
ØWeb-site forms – Applicable DHCD Division
     (special file types with help from IT Division).

Levels of Computerized e-Commerce
Phase I – The Web-Site