vThe telephone is information technology.
ØInformation (voice) across a network.
ØUsually one-to-one, but not always.
ØAccepting orders by phone: known customers.
ØAccepting orders by phone: unknown customers.
Ø+: Allows immediate information exchange/processing  
    (answers/clarification of questions).
Ø--: A “parallel” process (telephone tag).
Ø--: No record.
vInteractive voice/auto-fax back is information technology.
ØMoving information across a network.
ØOne way or 2 way? Specific request, but information “push.”
Ø+: A “serial” process; works 24 / 7.

Info. Technology Without a Computer
IT You Understand