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| Technology
Benefits |
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| Non-Financial
Returns; Can We Afford Them |
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| v | Reach More
Customers |
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| Ø | But government
must serve all; digital divide. |
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| Ø | Unclear on
savings. |
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| Ø | Meet citizen
expectations. |
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| v | Citizen
Convenience |
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| Ø | What is the
value of night-time road repairs? It costs |
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| more. |
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