vDirect Return-on-Investment
ØIt pays for itself by savings.
Ø“3-Year revolving loan fund.”
ØIn public organizations, “business-to-business” (B2B) applications are more likely to generate this kind of return than “business-to-customer” (B2C)
ØHowever, “marginal benefits” – after primary/required
database is in place often can yield positive return.
vImprove Speed/Accuracy of Service
ØThis is a good thing, but if no actual savings,
is it worth the investment? (But this should create savings.)
vNew Services?
ØDo they add value? To government? To customers?

Technology Benefits
Why Should Government Make the Investment?