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| v |
Direct
Return-on-Investment
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Ø |
It
pays for itself by savings.
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Ø |
“3-Year
revolving loan fund.”
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Ø |
In
public organizations, “business-to-business” (B2B)
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applications
are more likely to generate this kind of
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return
than “business-to-customer” (B2C)
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Ø |
However,
“marginal benefits” – after primary/required
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database
is in place often can yield positive return.
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| v |
Improve
Speed/Accuracy of Service
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Ø |
This
is a good thing, but if no actual savings,
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is
it worth the investment? (But this should create
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savings.)
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| v |
New Services?
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Ø |
Do
they add value? To government? To customers?
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