(from Handbook of Organizational
Price, James L & Mueller, C.W. Pitman Publishing, Inc. 1020 Plain Street, Marshfile, Mass 02050
1. Brayfield and Rothe (1951)
a) Definition: No Explicit definition but
questionnaire refers to “how people feel about different jobs”.
b) Questionnaire to collect data. (18 questions) five responses each (Likert)
c) Validity: Two sets of data provide adequate validity.
d) Reliability: r=.77 (.87 with Spearman Brown corr)
e) Source: Brayfield, A.H., and H.F. Rothe. 1951. An index of job satisfaction,
Journal of Applied Psy. 35.307-311.
2. Quinn and Staines (1978) The 1977 Quality of Employment Survey Ann Arbor, MI
a) Definition: “affective reation to job”.
Intended as a “facet free” measure.
Survey respondents in home setting. Five questions (five responses) e.g.,
“All in all, how satisfied would you way you are with your job?”
b) Validity: No data are presented with which to assess validity.
c) Reliability: Cronbach Alpha of 0.77.
d) Comments: Large national sample used. Weakest of four measures.
3. Smith, Kendall, and Hulin (1969) Job Descriptive Index
a) Difinition: “..the feelings a worker has about
b) Questionnaire measures five dimensions..work, supervision, pay, promo, and co-worker.
(includes both descriptive & evaluative components. Scored yes, no, or ?
(scoring by Smith et al.)
c) Validity: Good convergent and discriminat validity
d) Reliability: Good reliability.
e) Source: Smith, P.C., L.M. Kendall, and C.L. Hlin. 1969
The Measurement of Satisfaction in Work and Returement.
Bowling Green State U, Dr. Patricia C. Smith, Dept of Psy. Bowling Green State U,
Bowling Green, OH 43403
4. Weill, Dawis, England, and Lofquist (1967) Minnesota Satisfaction Questionnaire MSQ
a) Definition “fulfillment of the requirement of an individual
by the work environment”.
Intrinsic, extrinsic and General Satisfaction.
b) Questionnaire: 20 items (scored 1-5).
c) Validity: Good construct validity (two sets of data).
d) Reliability: r=0.9 (general); .80 (extrinsic); .80 (intrinsic).
e) Source: Work Adjustment Project, Industrial Relations Center, University of Minnesota,
Minneapolis, Minn 55455
5. Job Satisfaction Survey, JSS (copywrite) Paul E. Spector
The Job Satisfaction Survey, JSS is a 36 item, nine facet
scale to assess employee attitudes about the job and aspects of the job.
Each facet is assessed with four items, and a total score is computed from
all items. A summated rating scale format is used, with six choices per
item ranging from "strongly disagree" to "strongly agree.” Items are written
in both directions, so about half must be reverse scored. The nine facets
are Pay, Promotion, Supervision, Fringe Benefits, Contingent Rewards (performance
based rewards), Operating Procedures (required rules and procedures), Coworkers,
Nature of Work, and
Communication. Although the JSS was originally developed for use in human service organizations, it is applicable to all organizations. The norms provided on Spector’s website include a wide range of organization types in both private and public sector.
For more information about the development and psychometric properties of the JSS, consult the following sources:
JSS (at Paul Spector's site)
Spector, P. E. (1985). Measurement of human service staff
satisfaction: Development of the Job Satisfaction Survey.
American Journal of Community Psychology, 13, 693-713.
Spector, P. E. (1997). Job satisfaction: Application, assessment, causes, and consequences. Thousand Oaks, CA.: Sage.
The JSS is provided free for noncommercial educational and research purposes.
Job Satisfaction Survey, copyright Paul E. Spector, 1994, All rights reserved.
October 27, 1997