Process Characteristics
Degree of Structure: the extent to which a business process can be scripted. Structured, semi-structured and unstructured.
Range of Involvement: organizational span of people associated with the business process.
Level of Integration: responsiveness and collaboration
- Common culture: shared understandings & beliefs
- Common standards: consistent terminology & procedures
- Information sharing: business processes share data
- Coordination: separate but interdependent processes
- Collaboration: Strong interdependence
Rhythm: frequency and predictability