Value Chain & Strategic IT

SUPPORT

PROCESSES

PRIMARY BUSINESS

PROCESSES

Administrative Coordination & Support Services

Human Resources Management

Technology Development

Procurement of Resources

Collaborative Workflow Intranet

Employee Benefits Intranet

Product Development Extranet with Partners

E-Commerce Web Portals for Suppliers

Inbound

Logistics

Automated

Just-in-Time

Warehousing

Operations

Outbound

Logistics

Marketing

& Sales

Customer

Service

Computer-

Aided

Flexible

Manufactu-

ring

Online

Point-of-Sale

And Order

Processing

Target

Marketing

Customer

Relation-

ship

Manage-

ment

The Value Chain of a Firm

Previous slide

Next slide

Back to first slide

View graphic version