Failure Control Function
Requires developing a central control process for problem reporting and troubleshooting
- Maintain a central phone number for users to report problems
- Establish a central troubleshooting group
- Functions include contacting hardware, software vendors or common carriers
Detecting and reporting network problems
- By the help desk or NOC; by the user; and
- By managed devices
- Record data on messages processed and send this info back to a central database
- Detect its own faulty parts and send alarms