Trouble Tickets
Reports that indicate network faults
- Automatically produced by software packages
Main reasons for trouble tickets
- Problem tracking
- To determine status for correcting problems
- Responsible people, schedule, status, resolution, etc
- Problem statistics
- Used to generate various statistical reports (number of failures per card, circuit, hardware, etc.,)
- Problem solving methodology
- To ensure critical problems get higher priority
- Management reports
- To determine availability, product and vendor reliability, vendor responsiveness